Home Support FAQ

Frequently Asked Questions

1.   Is YouveGotClaims® a collection software package?
No. YouveGotClaims® is a web based service, delivering data between debt providers and debt servicers. We receive and deliver debt collection data, against which you can run comprehensive web reports.
2.   Do you send files or accounts via email?
No.  YouveGotClaims® data is not processed via e-mail.  Data is transferred via our secure FTP server.  The data is encrypted in both directions, ensuring security. The only email communication you receive are alerts about data transfers, not the data itself.
3.   What type of security is in place so that outside intruders do not have access to my information?
All YGC servers are protected by multiple levels of security which include physical and network access.  Protections include secure server room access, hardware (intrusion detection) and software (firewalls, anti-virus software) to protect our servers.
4.   What is the external format of the YGC DataStandard®? Is it readable?
The default YGC DataStandard® format is multi-record, fixed field ASCII text. The data is designed to be processed and translated into/from your internal collection system. However, YouveGotClaims also accepts and can deliver data in comma-separated, tab-separated and XML formats.
5.   What collection software systems are compatible with the YGC DataStandard®?
A number of collection software vendors have written interfaces to the YGC DataStandard®. Among them are:
  • Commercial Legal Software (Collection-Master)
  • JS Technologies (CollectMax)
  • Collect 1
  • Hubbard Systems (P2P)
  • Ontario (Artiva, FACS)
  • Tucans
  • CUBS
  • Latitude
  • QLaw
  • RMS (Fair Isaac)
  • PIMS
  • CaseTracker 123
  • DAKCS
Other vendors are currently writing interfaces.   Check with your vendor for compatibility. However, an interface is not necessary to begin your use of YGC.
6.   How do we know what files came through the service and were updated daily?
Upon processing data, YGC sends out its signature e-mail notification with a subject of "You've Got Claims" or "You've Sent Claims".  The e-mail contains details about the processed data (number of new accounts, number of updates etc).  We also provide a comprehensive web interface to your mailbox where you can pick up or send data.
7.   Do we have to have a collection software system to use YGC?
No, a collection software system is not needed. You can choose to create data files in one of several alternate formats and upload them via YouveGotDataDelivery® or use YouveCreatedClaims® for quick updates of accounts.
8.   Is there a fee to use YGC?
There is a small monthly fee for all service providers using YouveGotClaims® which covers licensing, unlimited phone support and product enhancements.   Additionally, a one-time per account fee (variable based on volume) is charged to senders of new accounts when they are processed through our system.  Inventory charges, monthly charges and other pricing alternatives can be discussed with our Sales Department, (973)487-3727.
9.   How many law firms and agencies are ready to use YGC?
We currently have over 600 law firms and collection agencies throughout the United States who service debt through YGC.  Since the YGC DataStandard® is available in most collection software packages, hundreds more already own compatible programs.
10.   As a client, how do we know what attorneys and agencies can receive accounts in the YGC format?
Upon signing our Data Services Agreement and receiving a YGC user ID and password, you can view a list of collection firms that have a YGC mailbox in our Documentation Library.
11.   How often do attorneys/agents update their system?
YouveGotDataDelivery® is open 24/7, meaning data can be accepted at anytime.  Typically, the debt provider (client) dictates the frequency they expect to receive status updates, financial information, etc.  YGC does not have mandatory upload/download requirements.
12.   How do we know if we have updates or new accounts?
Every time you have data to receive, you will be notified via email.
13.   Is technical support available?
Our Customer Services Department is available to provide technical assistance to our customers during regular business hours at no charge, Monday - Thursday 8:30 A.M.  to 8:30 P.M., and Friday 8:30 A.M.  to 5:30 P.M. Eastern time.
14.   When does YGC process data?
YGC processes data eight times daily, roughly every two hours from 6:15 A.M to 11:15 P.M.  Eastern time.  Our processing takes place every day, regardless of weekend or holiday.  
When we process mail, we send our signature "You've Got Claims" email.  You will receive this notification when data has been delivered to your private, secure mailbox.  Also, we send our "You've Sent Claims" e-mail when we have processed data FROM your office.  These e-mails are your indicator to go to your mailbox to pick up your work or your confirmation that we have processed your data. YouveGotReports® is updated nightly with the accumulated data from the entire day.